Home building industry tops list of BBB inquiries
In 2005, the Middle Tennessee branch office received more calls about the home building industry than any other.
That?s great news! People are checking with the BBB before making a purchase. Consumers were able to access information on the length of time in business, customer satisfaction data, BBB membership and principal officer contact. After all, don?t you want to know who you are investing your future with?
In the Middle Tennessee service area, which includes Bedford, Cannon, Coffee, Rutherford and Warren counties, contractors occupied the first four positions of the BBB?s top five list:
1) Home builders
2) General contractors
3) Home improvements
4) Roofing contractors
5) Movers
The Better Business Bureau tracks consumer and business inquiries monthly and makes the data available to BBB members every 45 days. The data is a strong indicator of consumer confidence in the marketplace and translates consumer pre-purchase buying decisions in Middle Tennessee.
This is great news for our area. The BBB uses these as economic indicators because they are literally the foundation of all business in Middle Tennessee. Things are still growing.
Why would a consumer check with the Better Business Bureau before building a home? Choosing a dependable, trustworthy builder is important to today?s consumer. They want to be sure their hard-earned money is well spent.
We are proud to give consumers a listing of our Home Builder members in Middle Tennessee when they request and, of course, provide reliability reports on specific companies as well.
Poor customer satisfaction is expensive. Being responsive to customer problems is invaluable and serves as the BEST marketing and management tool for successful business. Businesses that provide superior customer service realize greater profits, increase market share and have repeat customers because of their commitment to customer satisfaction. Call us to find out how you can expand your own customer satisfaction index in 2006.
To obtain a reliability report on a business or to get the latest alerts, check with the BBB at www.goBBB.org, (615) 242-4BBB, or (615) 867-0032.