Social Security questions answered on our Web site
Almost 8.5 million questions were asked and answered at the Social Security Administration’s award-winning Web site, www.ssa.gov, during the last 12 months.
And the Internet industry experts who track such information point out that only a software company that produces popular video games had more so-called “hits” on the Frequently Asked Questions section of its Web site.
Just two years ago, Social Security had fewer than 2 million people clicking the Frequently Asked Questions button on its Web site homepage. Those numbers have skyrocketed by more than 400 percent because the agency has been aggressively promoting its online services.
The agency reports that some of the most commonly asked questions have to do with changing names on a Social Security card, figuring Social Security benefit rates and applying for benefits online.
There are almost 600 questions and answers listed on the site. But the site also allows a visitor to ask a question if the answer isn’t already there. In those cases, the response will be e-mailed to the requestor.
The Social Security Administration suggests that to find the answer to any Social Security question, visit the homepage at www.ssa.gov. Look for the “questions” logo near the top of the page, select the category of information you want, and click “go.”